Return & Exchange Policy

Ready-made pieces can be returned within 7 days of the delivery date. Write to us within that window, and the parcel must reach us within 14 days of delivery. Items sent back without a prior request cannot be accepted, as we need to log the return against your order first.

• Unused, unwashed and unaltered — no wear beyond a try-on at home.
• Original tags, packaging and the invoice or order number enclosed.
• No perfume, deodorant, pet hair, makeup or smoke marks.
• Freebies, gift wraps and accessories returned together with the garment.

Made-to-measure and custom-stitched pieces are cut and sewn for your body and your brief, so they are final sale and cannot be returned or exchanged. The same applies to items marked “Final sale” or “Clearance — no returns”, and to fabric or trims sold by the metre.

If a custom piece arrives with a stitching defect or does not match the measurements you confirmed, we will remake or repair it at our cost — see section 6.

Email info@roohragaa.com or message us on WhatsApp with:

• Your order number and the registered email or phone number.
• The item and reason — too big, too small, colour, fabric or change of mind.
• Clear photos of the garment, including tags and any defect, so we can approve it quickly.

We reply within one working day with a return approval, the courier to use and the address to send it to.

Once your return reaches the atelier and clears our quality check (usually 2–3 working days), we process the refund. Money returns to the original payment method within 5–7 working days — banks and card issuers sometimes need a few extra days to show it on your statement.

We refund the price of the garment. Shipping charges are refunded only when the return is due to our error — a wrong, damaged or defective item. Discounts and gift-card amounts are not refunded as cash.

We are happy to exchange a ready-made piece for another size, colour or style of equal or higher value, subject to stock, within the same 7-day window. If the new piece costs more, we will share a payment link for the difference.

If your parcel arrives damaged, incorrect or with a stitching fault, tell us within 48 hours of delivery with photos. We will replace it, repair it or refund you in full — including shipping — and we cover the return courier for these cases.

For change-of-mind and sizing returns, the customer bears return shipping. For damaged, defective or wrong items, we bear it. Please ship via a traceable courier and keep the receipt — parcels lost in transit without proof of dispatch cannot be refunded.

Items bought with a discount code can be returned on the same terms; the amount refunded is what you actually paid, not the original price. Where we offer store credit instead of a refund, the credit code does not expire and works on any future order.

Ready-made orders can be cancelled free of charge until they are dispatched. Custom and made-to-measure orders can be cancelled within 24 hours of placing them; after that the fabric is cut and the deposit is non-refundable.

Write to info@roohragaa.com with your order number and we will sort it out. roohragaa, Surat, Gujarat, India — 394180.